Privacy Policy

Before you publish this: This draft is written for your specific setup — Japan-based sole trader, UK production partner, Squarespace/Shopify site, international customers. It touches on both Japan’s Act on the Protection of Personal Information (APPI) and UK/EU-style rules (relevant if you have customers there). Please have a professional confirm the APPI-specific points (marked below) before publishing — this is the one section I flagged for you before as needing local sign-off.

1. Introduction

This Privacy Policy explains how Adrienne Gilliver, trading as Adrienne Gilliver collects, uses, and protects your personal information when you visit adriennegilliver.com, purchase a scarf, or book coaching, the Flow Game™, or a workshop.

2. Who I Am / Contact

Adrienne Gilliver

Contact for privacy questions: adrienne@adriennegilliver.com

Japan’s APPI requires a designated point of contact for handling inquiries about personal data. Confirm with a professional whether any additional designation or registration is needed for your business size/type.

3. What Personal Data I Collect

When you shop for a scarf: Only Contrado sees your data as you purchase the scarf through their site contrado.uk.

If you leave a comment on my blog under the scarves, then it requires to register your email address.

If you sign up for regular updates about scarf collections or upcoming workshops, it requires you to register for this with your email address.

When you book coaching, the Flow Game™, or a workshop:

• Name, email, and contact details

• Information you choose to share in intake forms, sessions, or workshop materials, which may include personal reflections or, occasionally, sensitive information such as wellbeing (on a voluntary basis). You are never foced to share what you are uncomfortable sharing.

When you browse the Site:

• Technical data such as IP address, browser type, and pages visited, via [Squarespace]

4. How I Use Your Data

I use your data to:

• Deliver coaching sessions and workshops you’ve booked

• Respond to enquiries and provide customer support

• Send order confirmations and, where you’ve opted in, marketing updates

• Meet legal and tax obligations

I do not sell your personal data.

5. Who I Share It With

I share data only as needed to run the business, with:

• [Payment processor(s)] — payment handling

• Squarespace — site hosting

• [Any scheduling tool, e.g. Calendly] — if used for booking sessions

Each of these providers processes your data under their own privacy terms; I choose providers that take data protection seriously.

6. International Data Transfers

Because I’m based in Japan and work with a UK production partner and (likely) international customers and service providers, your data may be transferred to and processed in countries outside your own, including Japan, the UK, and wherever [Shopify/your platform] hosts data. [APPI note: transferring personal data outside Japan can trigger specific APPI requirements — get this confirmed by a professional.]

7. Legal Basis for Processing (for UK/EU visitors)

If you’re located in the UK or EU, my legal bases for processing your data are:

• Contract — to fulfil your order or deliver booked services

• Consent — for marketing emails, which you can withdraw anytime

8. How Long I Keep Your Data

• Order and tax-related records: [X years, per your local tax requirements]

• Coaching/workshop notes: [X years, or “for the duration of our working relationship plus X years”]

• Marketing list data: until you unsubscribe

9. Your Rights

Depending on where you’re located, you may have the right to:

• Ask what personal data I hold about you

• Ask me to correct or delete it

• Ask me to stop processing it (e.g. unsubscribe from marketing)

• Ask for a copy of it in a portable format

To exercise any of these, email [email address]. [APPI note: Japan’s APPI gives individuals rights to disclosure, correction, and suspension of use of their data — confirm your process meets these before publishing.]

10. Cookies & Analytics

The Site uses cookies for [basic site functionality / analytics via Squarespace or Google Analytics / advertising pixels — specify which apply]. You can control cookies through your browser settings. [If you use a cookie consent banner, add a line here describing it.]

11. Children’s Privacy

The Site and my Services are intended for adults. I don’t knowingly collect personal data from children.

12. Security

I take reasonable technical and organisational measures to protect your data, but no online system is 100% secure, and I can’t guarantee absolute security.

13. Changes to This Policy

I may update this policy from time to time; the version posted on the Site applies. Significant changes will be noted here with an updated date.

14. Contact & Complaints

Questions or concerns about your data: adrienne@adriennegilliver.com

[If applicable: add the contact details of your national data protection authority for UK/EU visitors to escalate complaints to.]